Returns & Exchanges

At Aquascape, we want your home sanctuary to be perfect, which is why we offer a 30-day return policy on all indoor and outdoor water features. If you are not completely satisfied with your purchase, we are here to help you find the right balance for your space.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal to enter your order number and email address to start the return process.

• 2.
  Prepare the Package

  Carefully repack your items in their original packaging, ensuring all pumps, filters, and decorative elements are securely padded to prevent damage during transit.

• 3.
  Label and Ship

  Print your prepaid shipping label from our portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.