Frequently Asked Questions

Everything you need to know about creating your underwater oasis.

How are live plants and fragile aquariums shipped?

We use specialized temperature-controlled packaging and reinforced structural supports to ensure that all glass tanks and live aquatic plants arrive in pristine condition.

What is your return policy for aquascaping equipment?

We offer a 30-day return policy for all unused and unopened equipment. Please note that for hygiene and safety reasons, we cannot accept returns on live livestock or opened water treatments.

Do you offer international shipping for large setups?

Currently, we ship our full range of products within the continental United States and Canada. International shipping is available for non-liquid accessories and small tools only.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible financing options through Affirm to help you build your dream aquarium over time.

Are your hardscape materials (rocks and driftwood) safe for all fish?

Yes, all our stones and wood are ethically sourced and pre-cleaned. However, we always recommend a quick rinse and checking the specific pH requirements of your fish before adding new elements.

How can I track my order status?

Once your order is processed, you will receive a confirmation email with a tracking link. You can also view live updates by logging into your Aquascape account dashboard.